What are this site's return policies?
Custom orders, special orders, fabric by orders, and close out orders are non-returnable and cannot be cancelled once the order is finalized. If the customers noticed some problems with their custom orders, they must report it to this store within 15 days from the date of receipt.
For non-custom orders, if for any reason the customer is not happy with their orders, they may return the unused, resalable items within 12 days from the date of receipt. A refund or an exchange can be processed. However, a restocking fee of 15% will be charged to the customer.
This return policy is applicable only to orders within the United States. International orders or any orders that are shipped outside the US cannot be returned anymore.
What are this site's shipping policies and costs? Which countries do they ship to?
CushionSource offers local and international orders. Some items are qualified for free shipping, but this is applicable within the United States only. No free shipping is offered to international addresses. Orders that have a thickness of less than 4" will be folded to reduce its size.
The shipping fee and the delivery period depend on the shipping method that the customer selected, and also depends on the delivery address. International orders have a longer delivery period.
Does this site offer any warranties or guarantees?
At CushionSource, their intimate goal is to provide superior customer experience as part of the customer satisfaction guarantee. Customers are advised to give some feedbacks and comments, regarding their experience at this store so that if ever there are some criticisms, this store will do their best to improve their products or their services.
Does this site have physical stores? Where are they located?
3180 Wetumpka Hwy
Montgomery, AL 36110-2734
How can I reach customer service for this site? Does it offer a telephone number?
Customers who want to send a message to the customer service may use the contact form that is available on their website. Or, they may give a call to the customer service agents through the phone numbers below:
Toll Free: 1-800-510-8325
Do they offer any help or introductory videos?
There are several guides that this store offers to their customers. A how-t0 guide can be found on this link: http://www.cushionsource.com/catalog/measurement-guides. Also, a DIY guide can be found here: http://www.cushionsource.com/diy.php.
Do they offer any discounts or coupon codes?
Yes, there are several saving opportunities that this store offers, especially to those who are ordering in bulks.